Privacy and Personal Data Protection
At Futah we are committed to protect your privacy. To be able to complete a purchase on our website, you need to provide some personal information. This information would not be shared with third parties or used for other purposes not related with the business relationship with Futah.
You can review, change, ask to delete your data or unsubscribe from our newsletter by sending an email to firstname.lastname@example.org
All transactions in this online store are protected by Secure Sockers Layer (SSL) and Secure Data Encryption. This encryption process ensures that nobody can decode your personal data while traveling from your computer to ours, and ours to the bank. You can check that your browser is in safe mode upon check out looking for the padlock at the bottom or at the end of the address of your browser window bar.
To facilitate your ordering process you can choose one of two payment methods provided by Futah:
- Credit card via Paypal: NO Paypal account is required
- Paypal: through your Paypal acount
The excellence of the delivery service is a priority for us. In Futah we ship orders for all valid addresses designated by the user on the order form filling.
Your order will be shipped via courier and will reach you in up to 5 business days.
With the order confirmation you will receive a link to track your order status.
The Futah is not responsible for any delays in delivery orders.
In case of orders returned for incorrect address, unknown recipients or not picking the order at a Post office, Futah will not be responsible for the costs of resending the order. The User should contact Futah and pay the shipping costs for the order to be sent again.
All products ordered will be sent to the destination, however, exceptionally there may be situations where a product is not available after the order was made. In this case the customer will be notified by e-mail or by phone to cancel the order and will receive a reimbursement.
Exchanges & Returns
Please note that only return of products with manufacturing defects will be accepted. We will not accept any returns for change of mind.
Defected Futahs can be redeemed within ten (10) days after delivery provided that the product remains intact with the package and invoice. Please contact us at email@example.com, indicating the product you want to change and the order number.
It will be considered a "manufacturing defect" a defect in the product that do not fall within the respective production. Futah is a handmade product and, accordingly, we will not consider defects related to the handmade production process.
Some models are cotton-tissued in a special way. For this reason, even meeting the wash directions indicated on the label, it is possible that your Futah reduces about 5 cm in size. This is not considered a defect since it maintains all the characteristics of the product.
There may be cancellation orders of two types:
- Requested by the User: the user can make the cancellation of their order sending an email to firstname.lastname@example.org, stating the order number.
- By decision of Futah: FUTAH reserves the right to not process orders when checking some inconsistency in the personal data submitted or observe misconduct by the buyer.
You agree to provide personal data and correct addresses. If any of the data is incorrect or insufficient, and for this reason there is a delay or inability in order processing, or any non-delivery, the responsibility is entirely from the user, and Futah declines any responsibility. Orders re-dispatch costs will be your responsibility.
Ordering products should be made by users aged over 18 (eighteen) years (individuals under this age must have consent of their representatives). The data and information transmitted by the user shall enjoy full legal effect, recognizing the user electronic purchases and can not claim that lack of signature for breach of obligations.
Futah online shop is a registered site and the service provided by the site itself is the responsibility of Futah.
You acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
You acknowledge that any content appearing in advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, the laws relating to industrial property and other proprietary protection laws, so any use of such content may only occur under the express permission of the respective holders.
Product Information and Content
All site content is the responsibility of Futah. If you notice any errors please contact us at email@example.com so that we can fix it as soon as possible.
All price information, product specifications, promotions and services may be updated at any time by Futah.
All products and services sold at Futah online store are in accordance with the law.
Data queries and information made under this service, be deemed to be made by the User, declining to Futah any liability abusive or fraudulent use of the information obtained.